Returns and Refunds
Taste Games offers a 14-day money-back guarantee.
There are two types of conditions for receiving a refund:
- Products purchased are damaged or defective
- Products purchased were never shipped or the shipment was lost
In order to receive reimbursement, it is necessary to provide photographic evidence that the case in question falls into one of the categories listed above.
- Claims for reimbursement for any delays in shipping time will not be accepted.
- We do not accept returns and refunds after the period of 14 days from the time we receive the goods.
How do I return a purchased item?
If the item you received does not fall into the previous categories, but you want to proceed with a refund, you must initiate a return file.
To initiate the return process, simply fill out our contact form or email us at assistenza@giochidigusto.it with your order number. We will tell you the address where to send your package. Once we receive and verify the product, we will refund the amount paid! (Refund processing can take up to 5 days depending on the lending institution).
The returned product must be undamaged and sealed. Shipping and related costs are the responsibility of the customer.
How can I modify or cancel an order?
Please contact us as soon as possible if you wish to change or cancel your order at assistenza@giochidigusto.it. Remember to include your order number and the change and/or cancellation you wish to make, you will receive confirmation of the transaction. Orders that have already been packed or shipped cannot be changed or canceled.
In the case of an order cancelled after shipment, the costs incurred by us up to that point will be deducted from the refund amount, which may include payment fees, packaging fees, and handling costs.
What do I do if the items I receive are defective, incorrect, or damaged?
If you have received defective, incorrect and/or damaged goods, please contact us within 14 days of receiving your order. Please remember to include the order number, photographs of the items and all related references upon receipt of the package, and in accordance with our money back guarantee, we will do our best to resolve the problem as soon as possible!
How do I exercise my right of withdrawal?
You have 14 days from the receipt of the goods to change your mind, without having to provide a reason. You can do this directly from the site:
1. Log in to your account
2. Open the order from the Orders section
3. At the bottom of the order page you will find the “Start withdrawal procedure” button
4. Choose whether to withdraw from the entire order or only from certain items, indicating the quantities you want to return
5. Fill it out and confirm: you will immediately receive an email with the date and time of the request, to keep as proof.
If you return only part of the order, you can still exercise your right of withdrawal on the remaining items at a later time, provided it is within the deadline: the button remains available and the order page reminds you of what you have already requested.
If the button does not appear, the order may be outside the terms or the request has already been sent: in that case, the order page will indicate this, write to us and we can check it together.
Read the full document: Terms and Conditions of Sale and Return
