#Shipping and Warranty
Fast shipping to Europe
shipping in Italy
Each shipment is made with the couriers BRT – GLS – FedEx.
- The cost varies according to the weight and volume of packages and is calculated before confirming the order;
- Shipping is free in Italy for orders over € 99 and up to 20 kg volumetric;
- To calculate the shipping cost, you just need to enter your address.
Our products and accessories can be shipped throughout the country, including the islands.
Exceptions are the Republic of San Marino, Livigno, Campione d’Italia, Malta, and Cyprus.
SHIPMENTS in EUROPE
Each shipment is made with BRT Partner or FedEx couriers.
- The cost varies according to the weight and volume of packages and is calculated before confirming the order;
- If delivery is refused, all costs incurred in delivering and returning the order to headquarters will be deducted.
To calculate the shipping cost, simply enter your address at checkout.
Our products and accessories can be shipped throughout the customs territory of the European Union.
Exceptions are the Republic of San Marino, Livigno, Campione d’Italia, Cyprus, Azores, Madeira, Canary Islands, Ceuta, and Melilla .
SHIPPING to Switzerland, Norway, and the UK
All shipments are made via BRT Partner or FedEx.
- The cost varies according to the weight and volume of packages and is calculated before confirming the order;
- Orders shipped to Switzerland, Norway, and the United Kingdom cannot exceed 20 kg in weight and are subject to VAT and customs duties, which are the responsibility of the recipient. Italian VAT will therefore not be charged on these orders.
- In case of non-payment of VAT, duties, or refusal of delivery, all costs incurred to deliver and return the order to the premises will be deducted.
To calculate the shipping cost, simply enter your address at checkout.
Swiss customs contacts: Click here
UK customs contacts: Click here
Delivery and shipping times
All orders received and paid for by 9:00 a.m. are prepared the same day and will be shipped within 24 business hours (except for new product launches, pre-order items, or busy traffic and promotional periods).
Delivery in Italy is approximately within the next 2 to 7 working days (with one or two extra days for islands and inconvenient areas), except for possible delays by the courier or periods of heavy traffic and promotions.
For the rest of Europe, delivery times vary depending on the country of destination and possible customs clearance procedures.
Packages are entrusted to BRT Partner – FedEx couriers and each order will always be associated with a tracking number that you will receive via email from the courier.
Delivery takes place between 9:00 AM and 6:00 PM. The courier may deliver in the morning or afternoon at their discretion, and it is not possible to arrange a specific time or a phone notification in advance.
If you are not present on the first pass, the courier will come back the next business day unless otherwise arranged, after which your order will remain available for pickup at the courier’s location for 5 business days.
Failed delivery
Is your order damaged?
In case the ordered products suffer any kind of damage during transport you will be refunded no later than 24 hours after your report which must be done by writing a simple message to assistenza@giochidigusto.it.
Except for kneaders whose reimbursement will take place at the time the package returns to the company .
What happens if your order is wrong?
Should you receive an order with missing or different products from the ones you ordered, the correct ones will be sent to you no later than 24 hours after your report which should be made by writing a simple message to assistenza@giochidigusto.it.
Does your order not arrive?
If for any reason you do not receive your order, we will take care of tracking it down and ensuring it is delivered to you as soon as possible. If the courier has lost your package, we will send you an identical order at no cost to you.
Do you have any other questions?
For any other request or issue, please write to assistenza@giochidigusto.it and you will receive all the necessary support.
